Practice Manager

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care. 

Why You Should Want to Work with Us

• Quarterly Bonuses based on Quality and Performance measures
• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

The Practice Manager is responsible for managing the operations of one HarmonyCares Medical Group market. The Practice Manager is responsible for supporting financial, clinical and productivity targets within their market by exceeding site targets. The Practice Manager is a strong and supportive people leader who creates a productive and engaging market environment for all team members, while prioritizing a positive and customer experience and exceptional patient outcomes. 

Essential Duties and Responsibilities

• Provide intra-day monitoring of service levels and other KPIs
• Building community networks and relationships to assist with execution across key value levers e.g., hospital, SNF, PCP collaboration and partnerships
• Provide a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
• Track inventory and ordering for necessary office and medical supplies
• Support new team members through onboarding and training processes  
• Identify areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
• Monitor and evaluate individuals’ and team performance against defined productivity and clinical targets
• Identify improvement opportunities for individuals and the team as whole through interpretation of quality monitoring
• Conduct regular 1:1s, performance reviews, and other feedback and coaching sessions to drive continuous improvement and growth
• Coach resources with alignment to the HarmonyCares Performance Management process to ensure highest levels of efficiency, business outcomes, and patient service is continually offered within the team
• Identify process inefficiencies, bottlenecks, and areas for standardization needed within the team and larger organization

Required Knowledge, Skills and Experience

• High School Diploma
• Three years of experience in management of professional and clinical staff
• Previous practice management or equivalent experience
• Must maintain a valid driver’s license and good driving record
• Health care experience with profit and loss responsibility
• Must be able to relate professionally and positively to physicians and staff with excellent communication, interpersonal and management skills
• Marketing and geriatric experience a plus

Preferred Knowledge, Skills and Experience

• Bachelor’s Degree
• Strong clinical and reimbursement knowledge