RN Clinical Manager Operations

Location US-IN-South Bend
ID 2023-2423
Clinical Management
Position Type


HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.


Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”


Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care. 


Why You Should Want to Work with Us

  • Quarterly Bonuses – up to $15,000 per year!
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Home Hospice locations in 7 states
  • Great Place to Work Certified


The Manager - Clinical Operations is a qualified Registered Nurse and is an employee of the Agency. The Manager - Clinical Operations participates in all activities related to the professional services provided, including establishing criteria on qualifications and assignment of clinical personnel. As a Manager - Clinical Operations you will:

  • Monitor to ensure coordination and follow-through is complete for all referrals to the hospice program
  • Assist in the coordination and assignment of all newly admitted hospice patients to the appropriate team and/or disciplines
  • Work collaboratively to ensure all admission documentation is completed within 24-hour period and dispersed among team members
  • Ensure communication of all patient admissions and changes in Plan of Care is appropriately relayed to each member of the Interdisciplinary Team and Primary Care Physician
  • Serves as member of IDT committee and participates in all IDT meetings in which admissions, certifications, recertification’s and medical management of the patients are discussed
  • Consults with the Hospice Medical Director in matters relating to patient care services
  • Participating in routine visits and admissions of patients in times of high census or low staff availability
  • Selects and maintains a qualified, well-organized staff to provide care for the needs of the patients
  • Is accountable and supervises the IDT team i.e. RN's, LPN's, Medical Social Workers, Chaplin’s, and Hospice Aides
  • Establishes staffing patterns, which reflect the quality and quantity of various professional personnel necessary to plan, provide, and supervise the care rendered to patients and families
  • Establishes methods for coordination of care by all disciplines


Required Knowledge, Skills and Experience

  • Is currently a registered nurse licensed in the state of practice or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC)
  • Two years or more of supervisory and/or administrative experience managing clinical teams
  • 5 or more years of nursing experience
  • Must maintain a valid driver’s license and good driving record
  • Demonstrates a broad base knowledge of community health nursing and competent clinical skills
  • Ability to be available in person or telephonically to assist with after-hours administrative on call responsibilities
  • Proficient Computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook
  • Excellent verbal and written communication skills with demonstrated leadership ability
  • Excellent organizational skills


Preferred Knowledge, Skills and Experience

  • Certified Hospice and Palliative Nursing
  • Previous experience with Electronic Medical Records
  • Hospice experience
  • Previous experience in handling new hospice referrals from first contact through admission
  • A working knowledge of Community Health Accreditation Program (CHAP) on Accreditation, Quality Assurance, and Hospice Knowledge



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